Check with seller Contact 121 Adelaide

 Other Services

Contact 1-2-1’s comprehensive Inbound services include both dedicated and shared (‘blended’) arrangements. Our Inbound dedicated seating services often involve complex call handling defined by the number of processes and applications used in a typical customer interaction and therefore almost always make use of effective integrated CRM-based solutions. These solutions involve the use of Customer Relationship Management (CRM) software, which help agents to access correct and critical information in real-time to improve overall customer experience and therefore provide high quality customer service.

Our Inbound shared (‘blended’) seating services are most often used for overflow and for managing low and erratic volumes of inbound calls and are offered universally across all industries. They can be beneficial in that they provide a low-commitment entry for clients.

Specific examples of some of the wide range of dedicated and shared Inbound services and solutions we provide include:

Customer Service & Help Desk
Inbound Sales
Loyalty Programs
Multi-Lingual Telecommunications
Absence Reporting Services
Product Recall Hotline Services
Network Operations & Control Centre (NOCC)
Outbound


Business Name: Contact 121
Address: Level 3, 169 Pirie Street, Adelaide SA 5000
Contact Number: 1300 72 50 80
Email: info@contact121.com.au

  •  Published date: August 31, 2017
  •  Modified date: August 31, 2017
  •  Region: Adelaide
  •  City: Adelaide
  •  Address: Level 3, 169 Pirie Street, Adelaide SA 5000
  •  Phone number: 1300 72 50 80
  •  Views: 16


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