Business Process Outsourcing

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    Contact 121 know what we are doing and we do it well. We successfully provide, and have successfully provided for many years, these vital services to many diverse clients – large and small, corporate and Government. We understand how important and valuable these types of services can be for your business and we will work closely with you in a tru...
       Adelaide
     September 8, 2017
    Inbound Contact 121’s comprehensive Inbound services include both dedicated and shared (‘blended’) arrangements. Our Inbound dedicated seating services often involve complex call handling defined by the number of processes and applications used in a typical customer interaction and therefore almost always make use of effective integrated CRM-based...
       Adelaide
     September 8, 2017
    Our Outbound dedicated seating services are usually centred on high-value goods and services to valuable customer segments. They often involve complex sales and retention calls often requiring multiple process steps and post-sale verification. Specific examples of some of the Outbound services we provide are: Telesales Telemarketing Business to B...
       Adelaide
     August 31, 2017

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